Exchange & Return Policy

Niketika

Exchange & Return Policy

At Niketika, every product is made to order with the utmost attention to detail, craftsmanship, and quality. As each piece is specially created for you, we do not accept returns or exchanges.

In the rare event that you receive a defective item, please email us at info@niketika.com within 3 days of delivery, along with supporting images and your order details. Our team will review the case and assist you with the next steps.

At NIKETIKA, each piece is thoughtfully crafted only after you place your order. Because of this made-to-order process, our return policy is slightly different from mass-produced brands.

1. Made-to-Order Policy

All our garments are made specially for you after your order is confirmed.

For this reason, we do not accept returns or offer refunds for:

•Change of mind

•Size issues due to incorrect size selection

•Color variations due to screen display differences

•Minor thread variations or hand-finish differences (these are natural in handcrafted pieces)

We encourage customers to carefully check:

•Size chart

•Product details

•Fabric information

before placing an order.

2. Exchanges

We may offer a one-time size exchange under the following conditions:

•Request must be made within 48 hours of delivery

•Item must be unused, unworn, and unwashed

•Tags and original packaging must be intact

•Customer bears shipping cost both ways

Exchange is subject to fabric availability.

3. Damaged, Defective, or Incorrect Item

We take quality seriously. If you receive:

•A damaged item

•A manufacturing defect

•The wrong product

Please email us within 48 hours of delivery at [Insert Email] with:

•Order number

•Clear photos & unboxing video (if possible)

After verification, we will offer:

✔ Replacement

✔ Store credit / Refund (if replacement not possible)

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4. Refunds (Only in Special Cases)

Refunds are only processed if:

•We are unable to replace a defective or incorrect product

•Your order is cancelled by NIKETIKA before production

Refunds will be issued to the original payment method within [5–10 business days].

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5. Order Cancellation (Important for Made-to-Order)

Since production begins quickly:

•Orders can only be cancelled within 12 hours of placing the order

•After that, cancellation and refund are not possible

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6. Handmade Nature Clause

Each NIKETIKA piece may have slight variations in stitching, texture, or finish. These are not defects but part of the uniqueness of handcrafted fashion.